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Tool-kit to driving whole of government approach to back-office transformation

This tool-kit has been complied based on industry research and includes advice from government organsations at different stages of the transformation journey on how to improve efficiency and service delivery through transformation. Download the tool-kit to find out more about how you can:

  • Decide on a fit for purpose operating model
  • Build the business case for change
  • Create an organisational vision for back-office transformation
  • Remove inefficient processes and focus on areas that deliver value
  • Put the customer at the heart of business decisions
  • Overcome challenges and roadblocks along the journey
  • Create a high performance culture to effectively facilitate change

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