Conference Day One: Tuesday, 19 September 2017

8:30 AM - NaN:NaN AM REGISTRATION AND MORNING COFFEE

9:15 AM - 9:30 AM Opening remarks from the Conference Chair


Jane Olsen

Director, Shared Service Provider
Department of Treasury and Finance
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Nicola Forbes

Principal Manager, Information Services & Records, Finance
Transport for NSW
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Julie Williams

Head of People Services
Australia Post

Sarah Toaldo

CASG Reform Communications
Department of Defence

10:10 AM - NaN:NaN AM Speed Networking

10:40 AM - NaN:NaN AM MORNING TEA

11:20 AM - 12:00 PM IDG’s Session

This is your chance to make your conference experience truly interactive and collaborative.
Each IDG is set in a roundtable format and will be facilitated by an expert practitioner in the space.
In two rotations, each IDG will last for 30 minutes, allowing you to pick the two top of mind topics you wish to discuss and solve. IDG Topics:

  • How do you leverage existing processes to become a more innovative HRSS while keeping up with customer demand?
  • How can we gain traction in agile to deliver a lean, faster service?
  • How can we cut waste using agile, lean and HCD?

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Judi Childs

Director- Public Sector Management, Workforce Capability and Governance, Chief Minister, Treasury and Economic Development Directorate
ACT Government
  • How do you enable the back office to become a strategic advisor to customer facing divisions?
  • How can we leverage digital technologies to deliver a customer centric service?
  • How do we implement design thinking in the back office to become more customer-centric for the front office?

Rajat Grover

Process Configuration |SDO Modernisation Service Delivery Office
Department of Finance
  • How can we leverage our outsourcing relationships to achieve the highest possible gains?
  • How can we tactically ready our organisation for outsourcing to realise the best ROI?
  • How can we overcome cultural differences to build a successful relationship with our BPO?

Jane Olsen

Director, Shared Service Provider
Department of Treasury and Finance

12:00 PM - 12:40 PM University of Melbourne Shared Services Journey in Finance Services Transformation

Eliana Hruby, Associate Director, Finance Operations, University of Melbourne


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Eliana Hruby

Associate Director, Finance Operations
University of Melbourne

12:40 PM - 1:40 PM NETWORKING LUNCH

1:40 PM - 2:20 PM Open Roundtable Discussion

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2:20 PM - 3:20 PM Reviewing End-to-End Business Transformation through Technology, Change Management and Operating Models

Rob Roberts, Head of Strategic Coordination and IT, The Royal Australasian College of Physicians


Rob Roberts

Head of Strategic Coordination and IT
The Royal Australasian College of Physicians

3:20 PM - 3:40 PM AFTERNOON TEA

With automation taking over entry level transactional tasks, how can organisations attract the right talent for higher value tasks when a mix of processes are being automated or outsourced?
The SS market is transforming right before our eyes - fewer FTEs, more judgment based activities and a whole different profile of expensive talent.
As baby-boomers continue to work longer and millennials progress their career, SSC leaders for the first time are finding themselves managing staff across multiple-generational divides.

Top 5 to Discuss and Solve:
  • With automation and digitization, how can SS adapt to the future workforce?
  • Attracting talent: how can we market SS to be more appealing?
  • How can we strategically prepare and manage the future workforce to ensure talent is most appropriately matched to tasks?
  • Pitching SSO as a career: developing and portraying a vision for your SS
  • How can we create a culture across multiple generations whilst still treating people as individuals?

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Julie Williams

Head of People Services
Australia Post
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Judi Childs

Director- Public Sector Management, Workforce Capability and Governance, Chief Minister, Treasury and Economic Development Directorate
ACT Government

Jane Olsen

Director, Shared Service Provider
Department of Treasury and Finance

4:10 PM - 4:50 PM Champagne Roundtable

The delegates will break up into 3 tables of their choice as they debate and discuss the prompt questions in each topic. After 30 minutes, the table will chose one representative to report back to the group on the findings of the session.

Table One

4:10 PM - 4:50 PM Standardising the Public Sector

  • How can we alleviate and remove unnecessary costs and inefficiency?
  • What are methods to overcome significant disparities in efficiency across the APS?
  • How can we work through the logistics of shifting to a new model?

Table Two

4:10 PM - 4:50 PM Setting up the New Shared Service

  • How can we work through teething problems to achieve efficiency gains and reduce waste?
  • How can we ensure strategic transformation and focus roles and responsibilities?
  • What are methods to create a culture of high performance and delivery?
  • What are the best ways to allocate and manage public sources to secure the best outcomes and maximise public value?

Table Three

4:10 PM - 4:50 PM Customer Centricity & Design Thinking

  • How can we implement technology and manage change?
  • What are the best ways to roll out process re-design and innovation to become agile, lean and efficient
  • How can we support organisation goals of customer centricity?

5:30 PM - 5:40 PM Closing Remarks from the Chair

5:40 PM - 5:40 PM NETWORKING DRINKS