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Conference Day One: Tuesday, 19 September 2017

8:00 AM - 8:30 AM REGISTRATION AND MORNING COFFEE

8:30 AM - 8:45 AM Welcome by IQPC

8:45 AM - 9:00 AM Opening remarks from the Conference Chair

9:00 AM - 9:40 AM LIVE VIDEO PRESENTATION: Opening Keynote Presentation: NASA Leading the Way in Shared Services and Common Services

Dr. Arlen Griffey, Chief- Center Services - Facility Planning and Utilization Division, NASA (USA)

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Dr. Arlen Griffey

Chief- Center Services - Facility Planning and Utilization Division
NASA (USA)
  • Refocusing on the needs of citizen and stakeholders in order to be efficient and effective
  • Empowering employees to improve creativity, responsiveness and decision-making skills
  • What can the Public Sector learn from Private Sector Innovation?
  • Translating innovation into practical, everyday processes while determining the correct balance between innovation and risk mitigation

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Neil Padley

President
Australasian Shared Services Association (ASSA)
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Caron Alexander

Director of Digital Shared Services
Department of Finance(UK)
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Nicola Forbes

Principal Manager, Information Services & Records, Finance
Transport for NSW

Jane Olsen

Director, Shared Service Provider
Department of Treasury and Finance
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Julie Williams

Head of People Services
Australia Post

10:20 AM - 10:50 AM Speed Networking

10:50 AM - 11:20 AM MORNING TEA

11:20 AM - 12:00 PM IDG’s Session

This is your chance to make your conference experience truly interactive and collaborative.
Each IDG is set in a roundtable format and will be facilitated by an expert practitioner in the space.
In two rotations, each IDG will last for 30 minutes, allowing you to pick the two top of mind topics you wish to discuss and solve. IDG Topics:

Table One

11:20 AM - 12:00 PM Technology & Data

  • How do we get our employees to see robotics as an enabler?
  • How can we leverage technology to develop a strategic and efficient procurement function?

Table Two

11:20 AM - 12:00 PM Process Innovation

  • How do you leverage existing processes to become a more innovative HRSS while keeping up with customer demand?
  • How can we gain traction in agile to deliver a lean, faster service?
  • How can we cut waste using agile, lean and HCD?

Table Three

11:20 AM - 12:00 PM Customer Centricity

  • How do you enable the back office to become a strategic advisor to customer facing divisions?
  • How can we leverage digital technologies to deliver a customer centric service?
  • How do we implement design thinking in the back office to become more customer-centric for the front office?

Table Four

11:20 AM - 12:00 PM Outsourcing

  • How can we leverage our outsourcing relationships to achieve the highest possible gains?
  • How can we tactically ready our organisation for outsourcing to realise the best ROI?
  • How can we overcome cultural differences to build a successful relationship with our BPO?

12:00 PM - 12:40 PM Open Discussion Session: Implications and Opportunities of Engaging in Governmental Shared Services

Linda Dewar, Executive Director, Enterprise Solutions, Department of Premier and Cabinet (VIC) Shane Lamont, CPO & Head of Supply Chain, Sydney Water
  • Avoiding costs and efforts involved in implementing and maintaining complex systems
  • Sharing the cost of system upgrades and improvements with other agencies
  • Capitalizing on existing integration with key data feeder systems
  • Refocusing staff on activities that are more central to agency mission goals
  • Relying on proven repeatable processes and the practices of other agencies

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Linda Dewar

Executive Director, Enterprise Solutions
Department of Premier and Cabinet (VIC)

Shane Lamont

CPO & Head of Supply Chain
Sydney Water

12:40 PM - 1:40 PM NETWORKING LUNCH

  • Aligning tactical and operational improvements in service delivery with longer-term objectives
  • Ensuring services remain valuable, ethical and user-friendly despite resource constraints, cost savings and deadlines
  • Discussing the limitation and opportunities from the use of digital and social platforms in service delivery
  • Debating the input of government, businesses and community groups in making services more relevant, convenient and effective

John Hubby

Deputy Secretary Corporate Services
Department of Family and Community Services (NSW)
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Guy Nicholson

Director Financial Operations
Department Of Environment, Land, Water & Planning
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Chris Fechner

CIO
Department of Planning and Environment & Officer of Environment and Heritage, NSW
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Belinda Meyers

Director Corporate Services & Governance
Botanic Gardens & Centennial Parklands
This 1 hour special session will focus on the topic of “Whole of Government Shared and Common Services.” We will bring together 3 CFO’s to discuss best practise strategies to improve the service delivery of corporate services and transforming the back office.
  • How can we successfully transform our businesses?
  • How can staff be effectively up skilled to move up the value curve?
  • How can the front and back office be seamlessly integrated to improve both internal and external customer satisfaction?
  • What are the key skills sets for the CFO of the future?

Libby Stratford

Director, Corporate Services & CFO
Office of the Director of Public Prosecutions NSW

3:20 PM - 3:40 PM AFTERNOON TEA

With automation taking over entry level transactional tasks, how can organisations attract the right talent for higher value tasks when a mix of processes are being automated or outsourced?
The SS market is transforming right before our eyes - fewer FTEs, more judgment based activities and a whole different profile of expensive talent.
As baby-boomers continue to work longer and millennials progress their career, SSC leaders for the first time are finding themselves managing staff across multiple-generational divides.

Top 5 to Discuss and Solve:
  • With automation and digitization, how can SS adapt to the future workforce?
  • Attracting talent: how can we market SS to be more appealing?
  • How can we strategically prepare and manage the future workforce to ensure talent is most appropriately matched to tasks?
  • Pitching SSO as a career: developing and portraying a vision for your SS
  • How can we create a culture across multiple generations whilst still treating people as individuals?

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Christine Hayden

General Manager - Professional Development Services
Careers New Zealand
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Julie Williams

Head of People Services
Australia Post
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Judi Childs

Director- Public Sector Management, Workforce Capability and Governance, Chief Minister, Treasury and Economic Development Directorate
ACT Government
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Jodie Deakes

Director- Business Strategy & Performance
SafeWork NSW

Jane Olsen

Director, Shared Service Provider
Department of Treasury and Finance

4:10 PM - 4:50 PM CASE STUDY: Developing Strategic Partnerships with Suppliers to Drive Business Growth, Collaboration and Cost Reduction

Linda Dewar, Executive Director, Enterprise Solutions, Department of Premier and Cabinet (VIC)
  • Leveraging strategic relations with suppliers to drive high business growth, supply chain resilience and value chain optimization
  • Aligning internal procurement objectives and KPI¡¦s with that of the strategic partner
  • Building robust contract management and supplier performance systems to create a sustainable relationship
  • Entering into the collaboration phase and away from the cooperation phase

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Linda Dewar

Executive Director, Enterprise Solutions
Department of Premier and Cabinet (VIC)

4:50 PM - 5:30 PM Champagne Roundtable

The delegates will break up into 3 tables of their choice as they debate and discuss the prompt questions in each topic. After 30 minutes, the table will chose one representative to report back to the group on the findings of the session.

  • How can we alleviate and remove unnecessary costs and inefficiency?
  • What are methods to overcome significant disparities in efficiency across the APS?
  • How can we work through the logistics of shifting to a new model?

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Linda Dewar

Executive Director, Enterprise Solutions
Department of Premier and Cabinet (VIC)

Table Two

4:50 PM - 5:30 PM Setting up the New Shared Service

Neil Padley, President, Australasian Shared Services Association (ASSA)
  • How can we work through teething problems to achieve efficiency gains and reduce waste?
  • How can we ensure strategic transformation and focus roles and responsibilities?
  • What are methods to create a culture of high performance and delivery?
  • What are the best ways to allocate and manage public sources to secure the best outcomes and maximise public value?

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Neil Padley

President
Australasian Shared Services Association (ASSA)

Table Three

4:50 PM - 5:30 PM Customer Centricity & Design Thinking

Christine Hayden, General Manager - Professional Development Services, Careers New Zealand
  • How can we implement technology and manage change?
  • What are the best ways to roll out process re-design and innovation to become agile, lean and efficient
  • How can we support organisation goals of customer centricity?

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Christine Hayden

General Manager - Professional Development Services
Careers New Zealand

5:30 PM - 5:40 PM Closing Remarks from the Chair

5:40 PM - 5:40 PM NETWORKING DRINKS